Frequently Asked Questions
As a dedicated IT consultant, BITS Solutions’ goal is to provide reliable computer support and data recovery solutions that meet your needs. We've compiled answers to frequently asked questions here to help you understand our range of services, including comprehensive computer repairs and emergency recovery.
Key Questions Answered
CyberSecurity refers to practices, technologies, and processes designed to protect networks, devices, programs, and data from unauthorized access, attacks, or damage.
Cyberattacks can lead to data breaches, financial loss, reputational damage, and legal consequences. Strong CyberSecurity safeguards sensitive information and ensures business continuity.
Examples include malware, phishing, ransomware, social engineering, DDoS attacks, and insider threats.
Malware that encrypts a victim’s data and demands payment for decryption. Never pay ransoms—report incidents to authorities.
Look for generic greetings, spelling errors, urgent requests, mismatched URLs, and suspicious sender addresses.
A vulnerability in software/hardware that is unknown to the vendor, leaving no time to patch before attackers exploit it.
 - Use strong, unique passwords and enable multi-factor authentication (MFA).
- Keep software and systems updated.
- Avoid suspicious links/attachments.
 - Encrypt sensitive data and back it up regularly.
MFA adds an extra layer of security by requiring two or more verification methods (e.g., password + SMS code or biometric scan).
- Change default router credentials.
 - Use WPA3 encryption.
 - Disable remote management.
- Create a guest network for visitors.
 - Conduct regular risk assessments.
 - Train employees on security best practices.
 - Implement firewalls, antivirus software, and intrusion detection systems.
- Develop an incident response plan.
- write Security standards (e.g., ISO, NIST, …)
A Virtual Private Network (VPN) encrypts your internet connection to protect privacy. Use it on public Wi-Fi or to access restricted content securely.
Antivirus focuses on known threats (e.g., viruses), while anti-malware targets newer, evolving malware like spyware or ransomware.
A network security system that monitors and controls incoming/outgoing traffic based on predefined rules.
 - Disconnect from the internet.
- Change passwords immediately.
- Scan for malware.
- Notify affected parties (e.g., banks, customers).
 - Contact cybersecurity professionals for assistance.
A breach exposes sensitive data. Steps include containing the incident, investigating root causes, notifying affected users, and improving defenses.
Meeting legal/regulatory standards (e.g., PIPEDA, GDPR, HIPAA, PCI-DSS) to protect customer data and avoid penalties.
A breach exposes sensitive data. Steps include containing the incident, investigating root causes, notifying affected users, and improving defenses.
Yes! SMBs are frequent targets due to weaker defenses. Over 40% of cyberattacks target businesses with fewer than 100 employees.
Every 3–6 months, or immediately after a suspected breach. Use a password manager to generate and store complex passwords.
 IoT devices often have weak security. Change default passwords, update firmware, and segment them on a separate network.
Regular training on phishing, password hygiene, social engineering, and reporting suspicious activity.
 Costs vary based on needs (e.g., risk assessments, managed services, incident response). Prevention is far cheaper than recovering from an attack.
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